Refund and Return Policy
Heart & Soul Beware, LLC
Because many items are custom-made or perishable, all sales are final except in the limited circumstances below.
Damaged, Defective, or Incorrect Items
We will replace or refund an item if:
It arrives defective or damaged.
You receive the wrong item.
To request a replacement or refund:
Email hello@heartandsoulbeware.com within 7 days of delivery.
Include your order number, a description of the issue, and clear photos of the product and packaging when available.
Approved claims will be resolved with either a replacement or refund at our discretion. In most cases, returns are not required for damaged or incorrect items. Please contact us before returning any product.
Coffee and Tea
Coffee and tea are perishable products and cannot be returned. Damaged, defective, or incorrect items remain eligible for review under the process above.
Lost, Missing, or Stolen Packages
If tracking shows delivery but you have not received your package, or your shipment appears lost in transit, contact us.
We will review the available tracking information and help determine the appropriate next step.
Depending on the circumstances, a replacement may be offered. Heart & Soul Beware may cover the replacement product, while the customer may be responsible for additional shipping charges.
Other Requests
Shipping delays alone, minor print variations that do not constitute a defect, sizing dissatisfaction when the correct size was supplied, taste preferences, and buyer’s remorse do not qualify for refunds.
Contact Us
For questions about an order or this policy, contact:
Email: hello@heartandsoulbeware.com
Response Time: Within 1–2 business days.
Please include your order number when contacting us about an existing order.