Refund and Return Policy

Heart & Soul Beware, LLC

Because many items are custom-made or perishable, all sales are final except in the limited circumstances below.

We will replace or refund an item if:

• It arrives defective or damaged.

• You receive the wrong item.

To request a replacement or refund:

• Email hello@heartandsoulbeware.com within 7 days of delivery.

• Include your order number and clear photos of the issue.

Approved claims will be resolved with either a replacement or refund at our discretion. In most cases, returns are not required for damaged or incorrect items.

Shipping delays, carrier issues beyond our control, minor print variations, sizing dissatisfaction, or buyer’s remorse do not qualify for refunds.

Contact Us

Questions? We’re here to help.

Email:hello@heartandsoulbeware.com
Response Time: Within 1–2 business days.