Coffee & Tea Customer Care & Policies

Heart & Soul Beware, LLC

At Heart & Soul Beware, LLC, every bag of coffee and tea is roasted, blended, and packed with freshness in mind. This page explains how we process, ship, and support your orders.

Shipping Policy

Processing Time
Orders are generally processed within 1–3 business days after payment is confirmed.

Processing time does not include weekends, federal holidays, or carrier transit time.

Once your order ships, you will receive a shipping confirmation with tracking information when available.

Shipping Options
Available shipping methods and charges are displayed at checkout.

Current options include:

  • Economy Shipping: Free, estimated transit time of 5–8 business days after shipment.

  • Standard Shipping: $5.00, estimated transit time of 3–4 business days after shipment.

  • Express Shipping: $10.00, estimated transit time of 1–2 business days after shipment.

These estimates cover carrier transit time only. Please allow an additional 1–3 business days for processing. Selecting Express Shipping does not shorten processing time.

Delivery timeframes are estimates and are not guaranteed unless expressly stated otherwise.

Shipping Locations
We currently ship within the United States. We do not offer international shipping.

Carriers
Orders may ship via USPS, UPS, or FedEx depending on the delivery location.

Refund & Return Policy

Because coffee and tea are perishable products, all sales are final except in the limited circumstances below. We do not accept returns.

We will replace or refund an item if:

  • It arrives defective or damaged.

  • You receive the wrong item.

To request a replacement or refund:

  • Email hello@heartandsoulbeware.com within 7 days of delivery.

  • Include your order number, a description of the issue, and clear photos of the product and packaging when available.

Approved claims will be resolved with either a replacement or refund at our discretion.

Lost, Missing, or Stolen Packages
If tracking shows delivery but you have not received your package, or your shipment appears lost in transit, contact us. We will review the available tracking information and help determine the appropriate next step.

Depending on the circumstances, a replacement may be offered. Heart & Soul Beware may cover the replacement product, while the customer may be responsible for additional shipping charges.

Shipping delays alone, taste preferences, and buyer’s remorse do not qualify for refunds.

Cancellation Requests

If you need to cancel an order, email hello@heartandsoulbeware.com as soon as possible and include your order number.

We will check whether cancellation is still possible. Cancellation is not guaranteed and may be unavailable once processing or fulfillment has begun.

Terms & Conditions

By purchasing coffee or tea from Heart & Soul Beware, LLC, you agree that:

  • Processing and delivery times may vary slightly.

  • Customers are responsible for providing accurate shipping information.

  • Ingredient lists are provided for all blends; customers are responsible for reviewing them to avoid allergens.

  • All sales are final, with exceptions noted in this policy.

Privacy Policy

We do not sell your personal information to outside parties.
We share your information only when necessary to provide our services. This may include sharing information with payment processors, fulfillment partners, shipping carriers, and service providers that support our website and business operations. We only share personal information in accordance with this policy and applicable law.

Contact Us

Questions about your order? We are here to help.

Email: hello@heartandsoulbeware.com
Response Time: Within 1–2 business days.