Customer Care & Policies

Heart & Soul Beware, LLC

At Heart & Soul Beware, LLC, every order is prepared with care and intention.
This page outlines how we process, ship, and support your purchases.

Shipping Policy

Production & Shipping Time
Many products are printed or made to order. Production and shipping times vary by product, fulfillment provider, and destination.

Please review any estimated timeframe provided on the product page or at checkout. Delivery estimates are not guaranteed.

Orders containing multiple products may arrive in separate shipments.

Shipping Availability
Available destinations, shipping methods, and charges are shown at checkout.

Carriers
We may ship via USPS, UPS, FedEx, or local couriers.

Coffee & Tea Orders

Coffee and tea orders are generally processed within 1–3 business days after payment is confirmed. Processing time is separate from carrier transit time.

Coffee and tea currently ship within the United States only. Shipping options and estimated transit times are provided on our Coffee & Tea Customer Care & Policies page and at checkout.

Refund & Return Policy

Because many items are custom-made or perishable, all sales are final except in the limited circumstances below.

We will replace or refund an item if:

  • It arrives defective or damaged.

  • You receive the wrong item.

To request a replacement or refund:

  • Email hello@heartandsoulbeware.com within 7 days of delivery.

  • Include your order number, a description of the issue, and clear photos of the product and packaging when available.

Approved claims will be resolved with either a replacement or refund at our discretion. In most cases, returns are not required for damaged or incorrect items. Please contact us before returning any product. Coffee and tea cannot be returned.

Lost, Missing, or Stolen Packages
If tracking shows delivery but you have not received your package, or your shipment appears lost in transit, contact us. We will review the available tracking information and help determine the appropriate next step.

Depending on the circumstances, a replacement may be offered. Heart & Soul Beware may cover the replacement product, while the customer may be responsible for additional shipping charges.

Shipping delays alone, minor print variations that do not constitute a defect, sizing dissatisfaction when the correct size was supplied, taste preferences, and buyer’s remorse do not qualify for refunds.

Cancellation Requests

If you need to cancel an order, email hello@heartandsoulbeware.com as soon as possible and include your order number.

We will check whether cancellation is still possible. Cancellation is not guaranteed and may be unavailable once processing or fulfillment has begun.

Terms & Conditions

By purchasing from Heart & Soul Beware, you agree that:

  • Many products are made to order, and timelines may vary.

  • Customers are responsible for providing accurate shipping information.

  • Ingredient lists are provided for consumables, and customers are responsible for reviewing them to avoid allergens.

  • All sales are final, with exceptions noted in our Refund & Return Policy.

Privacy Policy

We do not sell your personal information to outside parties.
We share your information only when necessary to provide our services. This may include sharing information with payment processors, fulfillment partners, shipping carriers, and service providers that support our website and business operations. We only share personal information in accordance with this policy and applicable law.

Contact Us

Questions? We are here to help.

Email: hello@heartandsoulbeware.com
Response Time: Within 1–2 business days.