Customer Care & Policies

Heart & Soul Beware, LLC

At Heart & Soul Beware, every order is prepared with care and intention. This page outlines how we process, ship, and support your purchases.

📦Shipping Policy

Processing Time
Most items are made to order. Please allow 2–7 business days for production before shipping.

Shipping Time

  • U.S. delivery: 3–7 business days after production.

  • International: Times vary depending on customs and local carriers.

Carriers
We may ship via USPS, UPS, FedEx, or local couriers.

Coffee & Tea Orders
Coffee and tea are roasted and packed fresh and may ship on a slightly different timeline. Please see our Coffee & Tea Customer Care page for details.

💳 Refund & Return Policy

Because many items are custom-made or perishable, all sales are final except in the limited circumstances below.

We will replace or refund an item if:

  • It arrives defective or damaged.

  • You receive the wrong item.

To request a replacement or refund:

Approved claims will be resolved with either a replacement or refund at our discretion. In most cases, returns are not required for damaged or incorrect items.

Shipping delays, carrier issues beyond our control, minor print variations, sizing dissatisfaction, or buyer’s remorse do not qualify for refunds.

⏳ Cancellation Policy

Orders may be cancelled within 2 hours of purchase if processing hasn’t started. After that, cancellations are no longer possible.

⚖️ Terms & Conditions

By purchasing from Heart & Soul Beware, you agree that:

  • Many products are made to order, and timelines may vary.

  • Customers are responsible for providing accurate shipping information.

  • Ingredient lists are provided for consumables, and customers are responsible for reviewing them to avoid allergens.

  • All sales are final, with exceptions noted in our Refund Policy.

🔒 Privacy Policy

We value your privacy. Your information is used only to process orders and communicate with you. We do not sell your data, but share with processors, carriers, and fulfillment providers as necessary.

📩 Contact Us

Questions? We’re here to help.

Email:hello@heartandsoulbeware.com
Response Time: Within 1–2 business days.